Questions we get asked a lot.
Most questions are about cost, Wi-Fi and camera coverage, and how far we’ll travel. The short answers are below, and the longer answers come on the phone.
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Donnie answers the phone Monday to Saturday, 9am to 7pm.
Cost, quotes and site visits
How much does an install cost?
There isn’t one flat price. It depends on how many buildings there are, how far apart they are, what the equipment mounts on, and how much cable has to run. Fill out the quote request form or call, and describe the property. Standard installations can often be quoted on the call. For other jobs, we’ll discuss the job and give you a quote or explain what else we need.
Is asking for a quote free?
Yes. The form, the phone call and the quote are free. A site visit, when needed, is billed.
Do you offer a military discount?
Yes. Veterans and active-duty military receive $50 off qualifying installations and service calls of $350 or more.
Service area, boats and RVs
What areas do you serve?
Roughly 120 miles from Lake City. Gainesville, Ocala, Jacksonville, Tallahassee, Fernandina Beach, Callahan, Macclenny and Live Oak, and into Georgia to Valdosta, Waycross, Kingsland, Woodbine and White Oak. A lot of North Florida installers won’t cross the state line.
Do you work on boats, yachts and RVs?
Yes. Motorhomes, RVs, boats and yachts are regular work. Two things are different from a house. First, power: Starlink makes a DC power supply that runs its current Standard dish straight from a vehicle’s DC power, so you don’t need an inverter (the box that turns vehicle power into household power). Second, the plan: Residential plans are tied to one service address and can’t be used while moving. Using Starlink on the move takes a Roam or Priority plan, plus a dish Starlink supports in motion, not the older motorized one. Roam covers land and inland and coastal water out to 12 nautical miles; for vessels offshore, including international waters, Starlink offers maritime service on its Priority plans, such as Global Priority.
What gets installed
Do you install Starlink?
Yes. You buy the kit from Starlink, a Starlink-authorized retailer, or from DLT, if we have them in stock. You then book the installation separately with DLT. The dish can go on a pole, the roof, the eave (the edge of the roof) or a chimney, and RVs take a flat mount.
Will Starlink work with trees around the house?
It depends on whether there’s a spot with a clear view of the sky. Starlink needs that view, and a branch, a pole or a roof in the way can interrupt the service. The Check for Obstructions tool in the Starlink app shows what’s in the way from the spot you’re standing on, and Starlink recommends running it before ordering if the property is heavily wooded. If trees surround the house itself, the dish can go on a pole mount in a clearer spot.
Do you install security cameras?
Yes, indoor and outdoor. Each security camera installation is planned so the cameras cover the whole property. With the cameras DLT recommends, there’s no monitoring subscription, and you own the system. If you have your own cameras that DLT didn’t recommend, Donnie can install them, but depending on the cameras, they may need cloud storage with a monthly fee. No monitoring center is watching: what the cameras see, and what to do about it, is up to you.
Can you get Wi-Fi to my barn or shop?
It depends on how far away the building is and what it’s made of. Mesh Wi-Fi, a set of units that work as one network, handles a lot of these jobs. A metal building blocks Wi-Fi from outside, so it needs a Wi-Fi unit inside. That unit connects by a buried network cable where one can be run, which works up to about 328 feet. For a building farther away, or where you can’t dig, a point-to-point link does the job: a wireless connection between the two buildings.
Can you help with smart home devices?
Yes. Thermostats, locks, doorbells and lighting can all be connected to one system.
Do you provide the equipment or can I use my own?
The Starlink kit comes from Starlink, a Starlink-authorized retailer, or from DLT, if we have them in stock, and we supply everything else. For security cameras, Donnie would rather you buy the ones he recommends. Cameras he didn’t recommend can be installed too, but depending on the cameras, they may need cloud storage with a monthly fee. If you’re thinking of using your own equipment, ask before buying anything.
Do you mount TVs?
Yes, and the sound that goes with it: soundbars, surround sound and outdoor speakers. Mention the TV and the room when you ask for a quote.
Insurance, repairs and your Starlink account
Are you insured?
DLT carries $1,000,000 in general liability insurance, and Donnie is a certified Starlink installer.
What if something goes wrong after the install?
We stand behind our work. Call (386) 243-9535 and Donnie sorts it out. If the Starlink dish or router itself fails, you file that claim with Starlink, through the support portal in your Starlink account.
Are you Starlink? Can you help with my Starlink bill?
No. DLT installs Starlink but isn’t Starlink. Your bill, your account and your service plan are handled by Starlink, in the Starlink app or at starlink.com.
Tell us about the property. We’ll give you a quote or explain what else we need.
Donnie answers the phone Monday to Saturday, 9am to 7pm. Closed Sunday.
Certified Starlink installer, with $1,000,000 in general liability insurance.
