This policy explains what information DLT Global Innovations Inc. ("DLT," "we" or "us") collects through dltsupporttech.com, how we use it, and the choices you have. If you have a question about it, call Donnie at (386) 243-9535 or email info@dltsupporttech.com.
Information you send us
When you fill out the quote request form, we collect the details you type in:
- your name
- your email address
- the service address, and the city and state
- your phone number
- what you need help with
- how you heard about us
With each request we also record the page you sent it from, the time, and your device's IP address, which helps us spot and hold back spam.
If you use the chat on this site, the chat service collects the name, contact details and messages you give it. If you call, text or email us, we receive whatever you share there too.
How we use your information
- To answer your request, give you a quote and schedule the work.
- To contact you about a job you asked us about.
- To keep records of the work we do.
- To protect the website from spam and misuse.
- To understand how people use the website, so we can improve it.
We do not sell your personal information.
Who else receives your information
We share information only with the service providers that help us run the website and the business, and only for that purpose:
- The company that builds and hosts this website receives a copy of each quote request, so it can make sure the form is working.
- An email delivery service sends the form's notifications to us.
- The chat service (LeadConnector) stores chat conversations and passes them to us.
- Google provides the analytics and advertising tools described below.
We may also share information when the law requires it.
Cookies, analytics and advertising
This site uses Google Analytics, Google Ads and Google Tag Manager. These tools use cookies and similar technology to count visits, show which pages people read, and measure whether our Google ads lead to calls and quote requests. The chat uses your browser's storage to keep a conversation open as you move between pages.
You can block or delete cookies in your browser settings. Google offers a tool to opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and explains how it uses information from sites that use its services at policies.google.com/technologies/partner-sites.
Text messages
If you give us your mobile number, we may call or text you about your request. We do not send marketing text messages unless you agree to receive them. Message frequency varies, and message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. We do not share mobile numbers or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
How long we keep your information
We keep quote requests and job records for as long as we need them to serve you and run the business. You can ask us to delete your information at any time, unless we need to keep it for a legal reason.
Seeing, correcting or deleting your information
You can ask to see, correct or delete the information you have sent us. Call (386) 243-9535 or email info@dltsupporttech.com.
How we protect your information
The website runs over an encrypted connection (HTTPS). Quote requests are stored in the website's admin area, which only DLT and its website provider can open. No way of storing or sending information online is completely secure, but we take reasonable steps to protect what you share with us.
Children
This website is meant for adults arranging work on their home, property or business. We do not knowingly collect information from children under 13.
Links to other websites
Links to other sites, such as Starlink or our Google reviews, lead to pages with their own privacy policies. We are not responsible for how those sites handle information.
Changes to this policy
If we change this policy, we will post the new version on this page with a new date at the top.
Contact us
DLT Global Innovations Inc., Lake City, Florida. Phone (386) 243-9535. Email info@dltsupporttech.com.